Orders are processed pending item availability and credit card verification. neushop.com will contact you via email if there are any issues with your order.
Orders ship from Monday to Friday from our warehouse in Miami, FL. Orders placed on holidays or weekends will begin processing the next business day.
Neushop.com orders can only be shipped to addresses within the United States and Canada. We are unable to ship orders to other international addresses, APO/FPO addresses, P.O. boxes or US Territories.
If you refuse delivery of any order placed on neushop.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
At this time, Neushop does not ship single orders to multiple addresses. We apologize for any inconvenience this may cause. To send to multiple addresses you must create as many orders as addresses you want to ship to.
You will receive a shipping confirmation email when your purchase has left our facilities. The shipping confirmation email will include delivery tracking information.
Shipping fees are based on the total weight of the order.
Free Shipping on Orders of $100.00 and Up is valid within the United States.
Free Shipping on Orders of $100.00 and Up qualify for free USPS Priority Mail. Free shipping will be automatically applied to qualifying orders at checkout.
Free shipping cannot be applied when other discounts are implemented.