We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.
We accept returns of most unused, unworn, unwashed, unaltered, and undamaged items* within 15 days of purchase; sale items must be returned within 15 days of delivery date. We cannot accept returns on sale items or items purchased on promotion with a final price of 50% off or more. Gifts** may be exchanged for items of equal or greater value within 30 days of the purchase date if accompanied by a gift receipt. All returned items must be accompanied by original packaging, such as boxes, hangers, and garment bags.
*Jewellery, beauty items, works of art, select home goods, and any other items designated “final sale” or purchased at or above 50% off on sale or promotion, are not eligible for return.
** If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will mail you a gift certificate.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver, and he will found out about your return.
Merchandise received after 14 days will only be accepted at our discretion for an online store credit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.
For an item to be eligible for return:
• It must be unused, unworn, unwashed, and undamaged.
• It must have all original tags attached.
• If footwear, it must include the original shoe box in original condition (without shipping labels). Footwear returned in a damaged shoe box or without the original shoe box will incur a fee of $30, to be deducted from your refund.
The original shipping charge is not refunded.
Once we receive your return, we will deduct the shipment fee from the return balance due to account for the return postage.
Your refund will be processed within seven business days and will be credited to the original payment method. Your bank or credit card issuer may require additional days to process the credit before posting to your account.
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet:
First, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@neushop.com.
EXCHANGES:
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@neushop.com.
If you have any questions, please contact our customer service team at sales@neushop.com.
RETURN PROCEDURE:
To be eligible for a return:
• The return package needs to be postmarked within 15 days of receipt date.
• Your item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• We require a receipt or proof of purchase.
• Pack and seal your box securely, in the original package if possible. If you don’t have the original box you can use any plain, unmarked cardboard box to ship your return. Please make sure that the item(s) you wish to return are included with your return shipment.
• Remove any existing shipping labels, stickers, or other materials from the shipping box.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Send your merchandise back to us at the address below.
If you are in the United States:
NEUSHOP
Attn return order: order number
720 NE 62th Street.
Miami Fl 33138
If you are in Venezuela:
NEUSHOP
Attn return order: order number
Av. José Félix Sosa, Qta. Lianed
La Floresta - Chacao
Caracas 1060
